Salon Etiquette & Conditions

  • Mobile phones should be switched off, or on silent, during your time in the salon to allow our guests to relax during treatments.

 

  • We request that small children are not brought into the salon due to strict Health & Safety Legislation and Insurance Requirements and also out of courtesy to our guests who may be relaxing.

 

  • Please arrive in good time for your appointment to allow consultation time with your therapist. We reserve the right to shorten your treatment time or may ask you to rebook if you are very late.

 

  • Deposits may be required on group bookings, certain treatments and treatment packages.

 

  • Payment is required in advance for all courses of treatments booked.

 

  • Method of payment includes debit or credit card (Except American Express), Cash and gift voucher.

 

  • Credit Card Payments under £10 will incur an administration charge.

 

  •  We are unable to accept liability for loss or damage to your personal items whilst you are on the premises.

 

  •  Clients should be aged 16 or over. If younger clients wish to have treatments a parent is required to be present and sign a consent form.

 

  •  Prices and treatments are subject to change and treatment times stated are approximate.

 

  •  We reserve the right to alter salon opening times and treatment times in certain circumstances.

 

  • All personal details taken during consultation will be kept in the strictest confidence.

 

  • We sometimes send you promotional material, special offers and events, new products and services, should you not wish to receive these please let us know.

 

  • 24 hours’ notice would be appreciated if you need to cancel or change to a shorter treatment as we may be able to accommodate clients on our ‘waiting list.’ We reserve the right to charge for missed or cancelled appointments.

 

  • At the time of booking, please let us know if you suffer from allergies or medical conditions, as some treatments may not be suitable, and also if you are pregnant or trying to become pregnant as some treatments may not be advisable.

 

  • We cannot extend the expiry date of vouchers. Under certain circumstances we may be prepared to do so for a fee.

Opening Hours

Mon – By Appointment Only
Tue – 9.30 – 18.00
Wed – 9.30 – 20.00
Thu – 9.30 – 20.00
Fri – 9.30 – 18.00
Sat – 9.30 – 16.00
Sun – Closed

Telephone: 01268 571946